Resetting Learner Passwords

Modified on Wed, 5 Feb at 12:05 PM

Instructor Guide

XperienceED (XED)

Throughout the school year, a user will inevitably forget their password. While you cannot see their current password, you do have the ability to reset a learner password. You will then instruct them to create a new password.

Step 1: From the landing page, select Group Management.

Group Management button highlighted in blue on the XED platform's sidebar menu, with an arrow pointing to it. Other menu items include Dashboard, Reports, Import Users, and Resources.

Step 2: Within one of your groups, select Users.

The "USERS" button is highlighted in blue on a group card in XED. The card displays a blurred group key, along with buttons for "EDIT" and "USERS."

Step 3: Beneath the group information, select Learners.

The "Learners" button is highlighted in blue with an arrow pointing to it, next to the "Collaborators" label.

Step 4: Next to each user, you will see a pencil symbol. Choose the pencil symbol for the user that needs a password reset.

The edit icon next to a learner's name is highlighted in blue with an arrow pointing to it. The table displays learner names with corresponding edit and delete icons under the "Actions" column. A search bar is present at the top.

Step 5: In the edit user window, the password field will be blank. Simply type a new password for the user.

The password field is highlighted in blue with an arrow pointing to it on the "Edit User" screen. The form includes fields for first name, last name, username, email, country, state/region, city, language, and phone number. "CANCEL" and "SAVE" buttons are at the bottom.

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Step 6: Click Save. Be sure to remind the user to log in and create a new, strong password immediately.