How To Reconnect Your Outlook Emails to Your Microsoft CRM account so that Tracking Emails is Re-enabled

Modified on Tue, 06 Jun 2023 at 11:21 AM

1. Open your Microsoft Outlook Application. (If it’s open already, close it down and reopen it)

2. Click on File then Options:  

3. Click on Add-Ins followed by choosing Com Add-Ins in the Manage drop-down list and click Go.

4. Verify that the Microsoft Dynamics CRM box is checked:

5. Click OK and then close down and reopen Microsoft Outlook again. Tracking your emails should now function properly.

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